Refund Policy

1. Overview

At GradIntel, we strive to provide high-quality AI-powered admissions analysis. We understand that your satisfaction is paramount, which is why we offer clear and fair refund policies based on the service tier you've purchased.

This Refund Policy applies to all paid services offered through our platform and is part of our Terms of Service.

2. Refund Eligibility by Plan

2.1 Single Report Plan ($19)

48-Hour Satisfaction Guarantee

• Eligibility Window: Within 48 hours of purchase
• Refund Amount: 100% full refund
• Conditions: No questions asked

If you're not satisfied with your single report for any reason, simply contact us at hello@gradintel-edu.com within 48 hours of your purchase, and we'll issue a full refund. After the 48-hour window, all single report purchases are final.

2.2 Monthly Plan ($39/month)

7-Day First-Month Guarantee

• Eligibility Window: Within 7 days of your first subscription charge
• Refund Amount: 100% full refund for the first month
• Conditions: Applies only to the initial subscription purchase

We want you to try our monthly subscription risk-free. If you're not satisfied within the first 7 days of your initial subscription, contact us for a full refund. This guarantee applies only to your first monthly charge—subsequent renewals are non-refundable, but you can cancel anytime to prevent future charges.

2.3 Yearly Plan ($299/year)

14-Day Prorated Refund

• Eligibility Window: Within 14 days of purchase
• Refund Amount: Prorated based on unused days
• Calculation: (Unused days / 365) × $299

For yearly subscriptions, we offer a prorated refund within the first 14 days. The refund amount is calculated based on the number of unused days remaining in your subscription year. For example, if you request a refund after 5 days, you'll receive a refund for the remaining 360 days. After 14 days, yearly subscriptions are non-refundable, but you can cancel to prevent auto-renewal.

3. Free Tier

Our free tier (2 complimentary reports) does not involve payment and therefore has no refund policy. Free reports are provided as-is with no financial obligation.

4. How to Request a Refund

To request a refund, please follow these steps:

1. Email us: Send an email to hello@gradintel-edu.com
2. Include:
   • Your account email address
   • Purchase date and order number (if available)
   • Plan type (Single Report, Monthly, or Yearly)
   • Brief reason for refund request (optional but appreciated)
3. Wait for confirmation: We'll review your request within 1-2 business days
4. Refund processing: Approved refunds are processed within 5-7 business days to your original payment method

5. Non-Refundable Circumstances

Refunds are not available in the following cases:

• Single Report Plan: Requests made after the 48-hour window
• Monthly Plan: Requests made after the 7-day window or for renewal charges
• Yearly Plan: Requests made after the 14-day window
• Account violations: Accounts terminated for violating our Terms of Service
• Fraudulent activity: Any suspected fraudulent purchases or chargebacks
• Service completion: After you've fully utilized the service (e.g., generated all available reports)

6. Cancellation vs. Refund

It's important to understand the difference:

Cancellation

• Stops future billing
• Retains access until end of current period
• Can be done anytime from your dashboard
• No refund for current period

Refund

• Returns payment for current period
• Must meet eligibility timeframes
• Requires email to hello@gradintel-edu.com
• Account access may be immediately revoked

For monthly and yearly plans, you can cancel anytime from your dashboard under "Account Settings" → "Billing & Subscriptions" → "Manage Subscription." Cancellation prevents future charges but does not provide a refund for your current billing period unless you're within the eligible refund window.

7. Chargebacks

Please contact us before initiating a chargeback.

If you have a billing issue or are unsatisfied with our service, we encourage you to reach out to us first at hello@gradintel-edu.com. We're committed to resolving issues fairly and quickly.

Initiating a chargeback without contacting us may result in immediate termination of your account and loss of access to all reports and data. If a chargeback is found to be invalid or fraudulent, we reserve the right to pursue appropriate action.

8. Policy Updates

We may update this Refund Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date. Continued use of our service after changes constitutes acceptance of the updated policy. For significant changes, we will notify users via email.

9. Contact Us

If you have any questions about our refund policy or need assistance with a refund request, please don't hesitate to reach out:

• Email: hello@gradintel-edu.com
• Website: gradintel-edu.com
• Response Time: Within 1-2 business days

We take your satisfaction seriously and are committed to addressing your concerns promptly and transparently.